Privacy Policy

Effective Date: 02/02/2025
Last Updated: 02/02/2025

[Linear Link Ltd] (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (the “Website”) and book consultations with us. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our Website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Personal Information You Provide

When you book a consultation, contact us, or use our services, you may provide:
• Identity Data (e.g., full name, title)
• Contact Data (e.g., email address, phone number)
• Billing Information (e.g., payment details, billing address)
• Appointment Details (e.g., date, time, and nature of the consultation)
• Correspondence Data (e.g., messages sent via our contact form, emails)

1.2 Automatically Collected Information

When you visit our Website, we may collect:
• Technical Data (e.g., IP address, browser type, operating system)
• Usage Data (e.g., pages visited, time spent on the Website, referral sources)
• Cookies and Tracking Technologies (see Section 6 below)

2. How We Use Your Information

We use your personal data to:
• Process and manage consultation bookings
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Process payments securely
• Send appointment confirmations, reminders, and relevant updates
• Comply with legal obligations

We only process your personal data when we have a lawful basis, such as:
• Contractual necessity – to fulfill our service agreement with you
• Legal obligation – to comply with applicable laws
• Legitimate interests – to improve our services, prevent fraud, or maintain security
• Consent – when required, such as for marketing communications

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:
• Service Providers – with third-party providers who assist in processing payments, hosting our website, or managing bookings
• Legal Compliance – if required by law, such as for fraud prevention or legal disputes
• Business Transfers – if we merge, sell, or transfer our business assets

All third parties we engage are required to comply with UK data protection laws and implement security measures to protect your data.

4. International Data Transfers

If your data is transferred outside the UK, we ensure adequate safeguards, such as:
• The country has an adequacy decision from the UK Government
• We use Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)
• Other appropriate legal mechanisms

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy. Generally, we retain:
• Consultation records for 6 years for legal or tax purposes
• Customer inquiries for 1 Year
• Marketing data until you opt out

Once no longer needed, we securely delete or anonymise your data.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
• Recognise repeat visitors
• Improve website performance
• Analyse traffic and usage patterns

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:
• Access – Request a copy of your data
• Correction – Ask us to fix inaccurate data
• Erasure (“Right to be Forgotten”) – Request deletion of your data
• Restriction – Limit how we process your data
• Objection – Object to processing based on legitimate interests
• Data Portability – Request transfer of your data to another service
• Withdraw Consent – If we rely on your consent, you can withdraw it at any time

How to Exercise Your Rights

To exercise any of these rights, contact us at linearlinkltd@gmail.com . We will respond within one month. You also have the right to complain to the ICO if you are unsatisfied with our response.

8. Data Security

We implement technical and organisational measures to protect your data, including:
• Encrypted payment processing
• Secure servers and access controls
• Regular security audits

While we take precautions, no system is 100% secure. If you suspect a data breach, please contact us immediately.

9. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Significant changes may be notified via email or website announcements.

11. Contact Us

For any questions about this Privacy Policy or data protection requests, please contact us:

Linear Link Ltd
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: linearlinkltd@gmail.com